Moppet Castillo

About Moppet Castillo

Moppet is a seasoned operations professional with over 20 years of experience in managing complex processes and teams. As our savvy site director, she has overseen production, logistics, and quality control for multiple campaigns and clients, managing a team of over 500 employees across various locations.

Her expertise lies in implementing effective solutions to increase productivity and enhance client satisfaction. She is committed to achieving operational excellence and developing and implementing process improvement initiatives. Moppet collaborates with senior management to develop and execute long-term business strategies, including expansion plans and new operational techniques.

Experience

Moppet's commitment to providing excellent client satisfaction is evident in her focus on service level agreements. She ensures that all inquiries and issues are addressed promptly and efficiently, with a specific response time and issue resolution target. She also values client feedback, implementing a feedback mechanism to identify areas for improvement and make necessary changes.

As a born leader, Moppet empowers her team by giving them the resources and support they need to take ownership of their work and contribute to the company's success. She regularly evaluates staff performance to identify areas for improvement and foster growth.

Outside of work, Moppet spends her time at church, providing motivation and spiritual support to single parents like herself.